marshfly Satisfaction Guarantee:
At marshfly, we believe that you should get the absolute highest quality, beauty, and performance in a custom fishing rod that a given dollar value can buy. It is our striving for perfection that allows us to say, "SATISFACTION GUARANTEED" on every custom fishing rod we build. For us, "SATISFACTION GUARANTEED" is exactly what is says. If you, the customer, are not satisfied ... we have not done our job effectively. This philosophy serves as a foundation for the simplest and most complete warranty on the market today! In simple terms, marshfly's warranty is: "If it's our fault, we fix it, no charge." If you have any problem with any marshfly product, we will make it right! The marshfly "Satisfaction Guaranteed" warranty covers only repair or replacement for defective marshfly rods. marshfly reserves the right to determine whether to repair or replace any marshfly product covered by this warranty and the right to replace any discontinued models and/or fishing rod component with comparable models or parts as deemed necessary. Colors and rod components may vary between original and replacement parts. At marshfly, we believe in our products and prior to shipping your rod, each marshfly rod enjoys a rigorous Quality Assurance regime to ensure that each rod is perfect. If for some reason you receive your rod and are not 100% satisfied, immediately contact us and we'll ensure that your concerns are addressed.
marshfly warrants that its fishing rods are free from defects in material and craftsmanship for the lifetime of the original owner. Subject to the conditions and limitations set forth below, marshfly will, at its option, either by repair or replace any part of its products that prove defective by reason of improper workmanship, materials, or defect. Should damage occur due to defect, marshfly will, at the company's discretion, either repair or replace the product at no charge. Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired or replaced for a specific fee. A full estimate shall be provided for your approval before any repair work is initiated. Should we decide to replace the damaged product, but no longer offer that model, we will replace it with what we determine to be the closest comparable model from current product lines. Warranty rods that are to be repaired or replaced are normally shipped within 3 to 6 weeks after marshfly receives the rod. In no event shall marshfly be held liable for incidental or consequential damages due to breach of this warranty or other warranties implied by law. Some states do not allow limitation on how long an implied warranty lasts nor do they allow for exclusion of incidental or consequential damages; therefore, the above stipulated limitation and/or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state. marshly clothing and accessories are covered against defects in workmanship and materials for a period of 30 days from the date of purchase. Sales receipt, invoice, or proof of purchase required.
MARSHFLY SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. ALL ORDERS FROM MARSHFLY ARE FINAL. ALL SHIPPING WILL BE INCURRED BY THE CUSTOMER AND WARRANTY RETURN FORMS ARE MANDATORY TO ENSURE ACCURACY FOR ASSESSING YOUR REQUEST.
Warranty Service Outside the United States:
Outside of the United States, all warranty service must be obtained by contacting marshfly directly via firstname.lastname@example.org. It is our goal to most accurately, efficiently, and effectively assist all of your warranty needs, and due to shipping regulations, fees, and the type of warranty service required, it is in our experience that this is the fastest means to resolve any overseas warranty issues so that you, the customer, are 100% satisfied. Any rod shipped out of the country for warranty or otherwise will need to be quoted by marshfly. All shipping, customs, duties, or taxes imposed in the warranty service shall be the responsibility of the customer. You MUST contact marshfly. first before ANY international warranty service.
Slammed your rod in the screen door, stepped on it in the bottom of the boat? At marshfly, we'll still help you out. Send your rod to us at the above address with a note requesting "NON-WARRANTY SERVICE." We'll contact you and negotiate a fair market value of the original purchase price to cover repair or replacement, and return shipping. Please be honest, as it really helps us stay a healthy company and here to serve you for many years. Not covered is any damage to your custom fishing rod from fire, intentional breakage, accident (such as a high-stick), abuse, misuse, natural disaster, repair, or modification to the original product., such as "high sticking" (where the rod is lifted to vertical and forced to failure – intentional, accidental, or otherwise). This warranty does not apply to rods broken by airlines, freight carriers, or rods damaged/broken during shipment to/from marshfly. Using line heavier than a rod is rated for voids this warranty.
Rod Care & Breakage:
If a rod is going to break due to a true defect in the blank, it will do so in the first 1-2 uses. After that, most breakage is caused by rough handling that damages the graphite fibers. Once the graphite fibers are damaged, the rod could break when even a minor load is applied. Flexing a rod in a very sharp angle, known as "High Sticking," is another leading cause of breakage not related to defects. To avoid breakage please take reasonable care of your rod, and don't over stress it trying to free snagged flies.
*Due to marshfly, policy of continuous improvement we reserve the right to substitute a rod of equal value as close as possible to the original rod type.
Your Warranty Responsibilities:
- For whatever the reason, if your rod must be returned to marshfly, please fill email us at email@example.com
- Please fill out the Warranty Return Form Below (Note: one form required for each item to receive warranty service).
- Ship the damaged rod, clothing, or accessory item in a disposable container, prepaid and insured, along with a check or money order for $25 (for rods), $10 (for clothing or accessories) to cover return shipping and handling for each claim in the U.S. Please note, this fee may change with current freight and handling conditions, and no warranty will be processed without the current rate.
Ship to: marshfly
ATTN: WARRANTY SERVICES
*Note: If marshfly, is in receipt of a warranty fishing rod not accompanied by a check or money order you will receive notice of the balance due. If a check, money order, or credit card number is not received within 30 days, the warranty on that fishing rod will be null and void.